Support
How can we help?
Tell us what happened, whether you use iPhone or Android, your device and operating-system version, and what you expected to see. Please do not send passwords or medical records.
Account and sign-in
Use the same email address you used to create your account. If a sign-in link has expired, request a new one and open only the newest email. If you see a temporary connection error, check your network and retry.
Apple Health and Health Connect
Health access is optional. On iPhone, manage it in the Health app or iPhone Settings. On Android, manage it in Health Connect under app permissions. If Health Connect is not available, EatLose will continue with manual profile, meal and weight entry.
Meal estimates
Photo, voice and text analysis produce estimates rather than exact measurements. Review each detected food, portion and nutrition value before confirming. If a result looks wrong, edit or discard it, or use manual entry.
EatLose Plus and purchases
Use the same EatLose account that was signed in when you subscribed. Purchases are billed and managed by the App Store on iPhone or Google Play on Android. Use Restore purchases in EatLose after confirming that the device is signed in to the correct store account. Contact us with the platform, approximate purchase time and any displayed error code; do not send full payment details.
Contact support
Email [email protected]. Need to remove your account? Follow the account deletion instructions.